FAQ

We offer free Australian shipping on orders over $125 and free worldwide shipping on orders over $250.

Absolutely! We have loyal customers from all over the world. We offer free delivery on international orders over $250

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination. These may vary from country to country. When you make a purchase from Bluey merino, you are liable for any additional duties so please take this into account when placing your order.

Domestic and international orders areAllorders are dispatched within 5 business days from our Tasmanian warehouse. This is an estimate only and may be subject to delays. We are a small family business and despite our best efforts, sometimes we take a bit longer to process orders. We greatly appreciate your patience and understanding.

Any questions about your order’s status please contact myorder@blueymerino.com

Due to stock availability your order may be split. If you have received your order and you have a missing item, it is likely your package has been separated in to two shipments. If this is the case, we would have noticed you either by email or on the invoice sent with your order.

These simple steps will ensure that your new Bluey Merino garment will last for many years to come.

- Machine wash 30°(or 40°) very mild wash

- Wash with similar colour wool garments

- Do not bleach

- Do not use softeners

- Use Iron on wool/delicate setting (if at all)

- Do not iron over logos or labels

- Dry clean is fine

- Do not use tumble dry

- Lightly reshape and lay flat to dry

- Alternatively, simply air dry regularly instead of washing at all.

Please don’t hesitate to contact hello@blueymerino.com our friendly team will do its very best to assist you.

We are a small family business. We greatly appreciate your patience in us getting back to you.

We are 100% traceable. We handpick NSW and Tasmanian farmers with thehighest standards of animal care, commitment to sustainable land management and safe work practices. We are a natural fibre company. We strive to use natural fibres such as merino wool, organic cotton and Tencel. These fibres are environmentally sustainable because they keep our waterways free of microfibre pollutants.

We know quality. Our gear is the softest, because we do not blend with poor qualitywool. We are unique. Bluey's range is 95% Australian Made, a rare thing these days.