Terms & Conditions

Certain legislation in Australia may provide consumer guarantees or impose obligations on Bluey Merino which cannot be excluded, restricted or modified, or only to a limited extent. These Terms and Conditions are subject to such legislation, including without limitation the Australian Consumer Law. Last Revised June 2018.

Standard Terms and Conditions of Sale

1. Definitions

Australian Consumer Law means the law as set out in Schedule 2 of the Competition and Consumer Act 2010 as amended from time to time.

Contract means a contract for sale by Bluey Merino to the Customer of the Products and/or services incorporating these Terms and Conditions.

Consumer Contract means a contract for the acquisition of goods or services as a ‘consumer’ as that term is defined in section 3 of the Australian Consumer Law.

Critical Component means any component of a system used in High Risk Circumstances.

Customer means the person or legal entity identified in Bluey Merino’s Quotation; Invoice; or Order Confirmation.

Bluey Merino means Bluey Australia Pty Ltd trading as Bluey Merino.

Bluey Merino-branded means products that are marked with the Bluey Merino brand, except products that are not authorised by Bluey Merino to bear its mark.

High Risk Activities means use in hazardous environments requiring fail-safe performance and any application in which the failure of the Products could lead directly to death, personal injury or severe physical or property damage.

Order Confirmation means formal acknowledgement of Product ordered by Customer, sent by Bluey Merino.

Place of Delivery means the place designated by the Customer and agreed to by Bluey Merino for delivery of Product.

Price means the price as per Bluey Merino Quotation and Order Confirmation and the latter will have precedence.

Products means the products as described in the Order Confirmation and may include Bluey Merino-branded products, third party products and Service Offerings.

No Risk Returns and Refund Policy means the returns and refund policy found at blueymerino.com.

Service Offerings means the different service options offered by Bluey Merino for the Products or any part of them and for varying periods, as described in Bluey Merino’s published literature, including but not limited to Bluey Merino’s Invoice and/or Bluey Merino’s Service Description.

Small Business Contract means a small business contract as defined in section 23 of the Australian Consumer Law.

Standard Warranty means the warranty protection that comes standard with purchases from Bluey Merino, as set out in clause 7 of these Terms and Conditions.

Third Party Products means products other than Bluey Merino-branded.


2.1.   No Contract comes into existence until the Customer’s order has been accepted by Bluey Merino and such acceptance has been received by the Customer. The Contract is deemed to be concluded at the time and place where such acceptance is received by the Customer. The Customer warrants that it is buying for its own personal use only and not for re-sale purposes.

2.2.   The products sold and/or services rendered are subject to these Terms and Conditions to the exclusion of any other terms and conditions stipulated or referred to by the Customer. The Customer acknowledges that it is aware of the contents of and agrees to be bound by these Terms and Conditions. Neither Bluey Merino’s acknowledgement of a purchase order nor its failure to object to conflicting, different, or additional terms and conditions in a purchase order will be deemed an acceptance of such terms and conditions or a waiver of the provisions.


3.1.   Unless credit terms have been expressly agreed by Bluey Merino, payment for the Products and/or services must be made in full before physical delivery of Products and/or services.

3.2.   The Customer will pay for all applicable shipping and handling charges.

3.3.   The Customer will bear all country, provincial, government, state and local sales, use, goods and services, value added, excise, privilege and similar levies/taxes.

3.4.   Time for payment is of the essence. Bluey Merino reserves the right to charge interest at the rate of 2% above the base commercial floating rate for National Australia Bank in Sydney.


Title to and risk in the Products passes to the Customer upon delivery of the Products to the Customer.


5.1.   Bluey Merino will deliver the Products to the Place of Delivery.

5.2.   For the efficiency of Bluey Merino’s production and fulfilment procedures, it may be necessary for Bluey Merino to deliver the Products by instalments in any sequence. Except as provided in clause 5.4, the Customer may not cancel the Contract where Products are delivered by instalments.

5.3.   Any dates provided by Bluey Merino for the delivery of the Products are estimates only and will not form part of the Contract. Actual delivery date will be affected by factors such as clearance of payment, Customer’s location and availability of parts for the Products. For non-Consumer Contracts and non-Small Business Contracts, Bluey Merino will not be liable for any delay in delivery of the products and/or services, howsoever caused and for Consumer Contacts and Small Business Contracts Bluey Merino will not be liable for any delay in delivery of the Products and/or services which is outside of Bluey Merino’s control.

5.4.   The Customer may cancel an order for Products purchased under a Consumer Contract or a Small Business Contract if Bluey Merino is unable to deliver the Products within a reasonable period from the estimated delivery date.

5.5.   Bluey Merino has a policy of on-going Product update and revision. As a result, Bluey Merino may revise and/or discontinue Products at any time without notice.

5.6.   Where Products ordered under a Consumer Contract or a Small Business Contract have been revised and/or discontinued, Bluey Merino will supply revised or updated Products with the same or better functionality and performance of the Products ordered. The Customer accepts that Bluey Merino’s policy may result in differences between the specification of Products delivered to the Customer and the specification of Products ordered.


6.1.   Unless the Customer notifies Bluey Merino to the contrary on the day of delivery and such notification is confirmed in writing within two days, the Products will be deemed to have been accepted by the Customer. The Customer will not be entitled to withhold payment of all or any of the price of the Products whilst any claim is being investigated by Bluey Merino.

6.2.   New Bluey Merino-branded Products (excluding Bluey Merino co-branded products) purchased under these Terms and Conditions directly from Bluey Merino by the Customer may be returned by the Customer up to 30 days from the date of the invoice for a replacement, refund or credit of the purchase price in accordance with Bluey Merino’s No Risk Returns and Refund Policy in effect in Australia at the date of the invoice.

6.3.   Nothing in clause 6.1 or 6.2 affects a Customer’s right to claim against Bluey Merino for a faulty product under Bluey Merino’s Standard Warranty, or under their rights under statute.


7.1.   Nothing in this clause 7 affects a Customer’s rights under the Australian Consumer Law.

7.2.   Unless specified otherwise and in addition to any rights the Customer may have under statute and subject to this clause 7, Bluey Merino warrants to the Customer that Bluey Merino-branded products will be free from defects in materials and workmanship affecting normal use for a period of 90 days from the invoice date.

7.3.   This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, usage and/or storage not in accordance with Product care or usage instructions, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; and any attempt by any person other than Bluey Merino personnel or any person authorised by Bluey Merino, to alter, repair, customise or modify the Products.

7.4.   Under the Standard Warranty during the 90-day period beginning on the sooner of the invoice or Order Confirmation date, Bluey Merino will repair or replace Products returned to Bluey Merino’s facility. Bluey Merino will ship the repaired or replacement products to Customer freight prepaid.

7.5.   Bluey Merino does not give any warranty that Products purchased under a Contract other than a Consumer Contract are fit for any particular purpose.

7.6.   The Standard Warranty is given in place of all excludable warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description. The Standard Warranty applies in additional to all consumer guarantees under the Australian Consumer Law.

7.7.   The Standard Warranty does not apply to: (a) Bluey Merino-branded goods purchased in an auction; (b) non Bluey Merino-branded products, supplied by Bluey Merino and forming part of a Product.

7.8.   Bluey Merino will provide support for non Bluey Merino-branded products purchased under a Consumer Contract. Bluey Merino does not manufacture its non Bluey Merino-branded products, and may not be able to provide repair facilities or services in relation to them. The Customer acknowledges that the reasonable time for Bluey Merino to repair non Bluey Merino-branded products is longer than the reasonable time for the manufacturer to repair the same product.

7.9.   Non Bluey Merino-branded products may be accompanied by their manufacturer’s standard warranties. The Customer acknowledges that where support is required in relation to non Bluey Merino-branded products it may be more efficient and expedient to seek support under the manufacturer’s standard warranties, at least at first instance.

7.10. Products presented for repair may be replaced by goods of the same type rather than being repaired. Refurbished goods may be used to repair the Products. Where a Product is repaired or replaced under the Standard Warranty, the Product will be warranted for the balance of the original Standard Warranty period.


8.1.   For goods and services which are not supplied under a Consumer Contract or Small Business Contract Bluey Merino’s total liability in respect of each event or series of connected events will not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

8.2.   The Customer will indemnify Bluey Merino and keep Bluey Merino fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the Customer, its employees, agents or sub-contractors in connection with the purchase, use or performance of any Bluey Merino products or services.

8.3.   Bluey Merino excludes liability for all consequential loss arising out of or in connection with the purchase, use or performance of any products or services by the Customer from Bluey Merino, including liability for any damage to personal property or any personal injury whether direct or indirect, or any kind, unless: (a) such loss could have been expected to result from a failure by Bluey Merino to meet a consumer guarantee and such loss was reasonably foreseeable; or (b) where Bluey Merino is the manufacturer or importer of the relevant products and such loss has arisen due to the relevant products having a safety defect within the meaning of section 9 of the Australian Consumer Law and further that none of the defences established under section 142 of the Australian Consumer Law apply to the relevant products.

8.4.   To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Bluey Merino will be subject to correction without any liability on the part of Bluey Merino.

8.5.   In relation to goods or services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, Bluey Merino’s liability for breach of a guarantee implied into a Contract which cannot lawfully be excluded is limited, at Bluey Merino’s option, to: (a) in the case of Products, the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent products; or the payment of the cost of having the Products repaired; OR (b) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.


9.1.   The Customer acknowledges that Products are designed for specific applications and purposes to work under certain conditions.

9.2.   The Customer agrees to only use the Product in accordance with any specified instructions including care and storage instructions howsoever communicated to the Customer, including, but not limited to: (a) verbal communications given by an authorised representative of Bluey Merino; (b) written communications in online and print sales and other published literature; (d) written instructions in care labels and otherwise attached to the Product; and (e) written instructions on or in Product packaging.


The Products are not designed or intended for use in High Risk Activities. Bluey Merino expressly disclaims any express or implied warranty of fitness for High Risk Activities.


Neither party will be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of the party so delaying, and such party will be entitled to a reasonable extension of time for the performance of such obligations.


The Customer acknowledges that the Products licensed or sold hereunder, are not only subject to the export control laws and regulations of Australia but may also be subject to the export control laws and regulations of the country in which the Products are received. The Customer agrees to abide by all applicable export control laws and regulations. The Customer understands that applicable requirements or restrictions may vary depending on the Products delivered and may change over time and that, to determine the precise controls applicable to the Products acquired, it may be necessary to refer to relevant laws and regulations.


These Terms and Conditions are governed by and construed in accordance with the laws of Tasmania and are subject to the jurisdiction of the courts of Tasmania.


14.1. The Customer must not assign or otherwise transfer any Contracts or any of its rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Bluey Merino. Any such unauthorised assignment will be deemed null and void.

14.2. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question will not be affected.

14.3. No failure or delay on Bluey Merino’s part in exercising any power or right under these Terms and Conditions operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.


15.1. Your warranty will be valid when you have paid the full price of the products covered by the warranty.

15.2. To claim under your warranty, contact Bluey Merino as follows:

Phone: 0472 790 327
Email:  hello@blueymerino.com

15.3. Your warranty will be valid for 90 days from the date of purchase as stated on your Order Confirmation.

15.4. Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

15.5. Your warranty rights are in addition to your statutory rights as a consumer.

15.6. This Warranty is provided by E&A Ventures Pty Ltd trading as Bluey Merino.

Address:          PO Box 974, Launceston. TAS 7250
Telephone:     0472 790 327

Email:              hello@blueymerino.com

Website:          www.blueymerino.com

General Coupon Terms and Conditions – Australia

Coupon Redemption

If you have received a coupon with a coupon code from Bluey Australia Pty Ltd trading as Bluey Merino (Bluey Merino) (Coupon) the following terms and conditions apply in addition to the terms and conditions of a specific Coupon:

To redeem a Coupon:visit blueymerino.com;insert the Coupon code quoted in the coupon code fill box during the online ordering process.Coupon discounts can only be redeemed when the order is confirmed in the Bluey Merino online store at blueymerino.com.Coupons cannot be redeemed after an order has been submitted and confirmed. Bluey Merino is not liable for Coupons that are lost or stolen.Coupons cannot be combined with any other cash-off price, sales, promotion or coupon.Coupons cannot be exchanged, refunded, replaced or redeemed for cash or payment of accounts.Bluey Merino reserves the right to cancel Coupon promotions at any time.These terms and conditions are subject to change at any time without prior written notice from Bluey Merino.All Purchases are subject to Bluey Merino’s Standard Terms & Conditions of Sale available at blueymerino.com.

The terms and conditions of a specific Coupon may set out restrictions on the use of the coupon including: the range of products available, Coupon validity dates, and/or purchase quantities.

June 2018 Edition

No risk returns and refund policy


1.1.   If you are an end-user customer and wish to return a product that you have directly purchased from Bluey Australia Pty Ltd trading as Bluey Merino, we are happy to offer an exchange or refund, provided the products are returned within 30 days of the date stated on your invoice or order confirmation, whichever takes precedence in the calendar year.

1.2.   This policy is in addition to any rights that you may have under the Australian Consumer Law and other relevant legislation


2.1.   This policy applies to direct official purchases from Bluey Merino. Bluey Merino does not accept goods for return or refund where the Customer has purchased the goods from unauthorised third parties including without limitation unauthorised distributors; resellers; and places of auction, whether physical or online.

2.2.   Both parties agree to comply with the Bluey Merino Return Process as set out in clause 3 of this policy.

2.3.   Returned products must be received by Bluey Merino in the original packaging and in as-new or as-shipped condition, including conformance to the specifications as set out in your invoice or order confirmation


3.1.   Please contact us using the following details:

Phone: 1300 761 450
Email:  enquiries@blueymerino.com

3.2.   To help us deal with your return as quickly as possible, please provide us with your:

–        Full name and address, as stated on your order confirmation or invoice;

–        Order or invoice number, as stated on your order confirmation or invoice;

–        Garment description (found on the garment box or accessories label);

–        Confirm exchange or refund requirement; and

–        Reason for refund or exchange.

3.3.   Provided the return appears to comply with this policy, our Standard Terms and Conditions of Sale, the Australian Consumer Law and any other relevant law, we will provide you with instructions for returning your item.

3.4.   You are solely responsible for any postage or delivery costs associated with returning the goods, unless we specifically agree to bear these costs. An agreement to bear return delivery costs does not constitute acceptance of any fault or liability on our part.

3.5.   Upon receipt of your item and provided the terms of this policy and our Standard Terms and Conditions of Sale are met, we will issue a full refund within 10 business days to the payment method used to purchase the goods or as otherwise agreed.

3.6.   In the event that the goods returned are faulty or defective and are not eligible for a refund under this policy, our Standard Terms and Conditions of Sale, your rights under the Australian Consumer Law or any other applicable law, we will replace the returned goods with the same or substantially similar goods at our cost within 10 business days.

3.7.   Any enquiries, questions or complaints regarding this process should be directed to our Customer Service Support, at the contact details set out in clause 3.1 of this policy.


If you are an organisation that bought the products under a written agreement with Bluey Merino, that agreement may contain different terms for the return of products than specified by this policy.

June 2018 Edition

Terms of Use


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States, Australia and other copyright laws, and is the property of E&A Ventures Pty Ltd. The collective work includes works that are licensed to E&A Ventures Pty Ltd. Copyright 2023, E&A Ventures Pty Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Bluey Merino or purchasing Bluey Merino products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Bluey Merino or to purchase Bluey Merino products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by E&A Ventures (T/as Bluey Merino) Pty Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Bluey Merino used in the site are trademarks or registered trademarks of E&A Ventures Pty Ltd

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, E&A Ventures Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. E&A Ventures Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. E&A Ventures Pty Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

E&A Ventures Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if E&A Ventures Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a E&A Ventures Pty Ltd product is mistakenly listed at an incorrect price, E&A Ventures Pty Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. E&A Ventures Pty Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, E&A Ventures Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by E&A Ventures Pty Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


E&A Ventures Pty Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to E&A Ventures Pty Ltd.


Your use of this site shall be governed in all respects by the laws of the state of Tasmania, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention (or the latest version) on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Bluey merino products) shall be in the state or federal courts located in Tasmania, Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Bluey Merino products) must be commenced within one (1) year after the claim or cause of action arises.

E&A Ventures Pty Ltd’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. E&A Ventures Pty Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a E&A Ventures Pty Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

E&A Ventures Pty Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, E&A Ventures Pty Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, E&A Ventures Pty Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to E&A Ventures Pty Ltd in its sole discretion.


You agree to indemnify, defend, and hold harmless E&A Ventures Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, E&A Ventures Pty Ltd may link to sites operated by third parties. However, even if the third party is affiliated with E&A Ventures Pty Ltd, E&A Ventures Pty Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of E&A Ventures Pty Ltd. These linked sites are only for your convenience and therefore you access them at your own risk.

Nonetheless, E&A Ventures Pty Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).