Frequently Asked Questions

Bluey may be one of the smallest outdoor brands, but we’re perfectly fine with that. Instead of expanding, we chose to stay small and focus on perfecting what we do best: premium Merino gear in small batches, built to last.

Proudly 95% Australian Made. Our Merino wool is sourced directly from Australian growers. This ensures that our merino wool is not blended with lower quality wool, a common practice by brands who prioritise profit. 

We don’t engage in fast fashion. Instead, we manufacture small batches designed to last.

We’re mindful of our environmental impact and manufacture most of our clothing in Australia, except for Merino Gilets, beanies, and gloves. Australia lacks the manufacturing skills to produce these items leaving us with no alternative. However, we do use Tasmanian wool to make them.

We prioritise transparency and source our Merino wool directly from Australian growers, ensuring every piece of clothing we make can be traced back to an Australian farm.

We’re ethical and guarantee that the Merino wool used in our range is non-mulesed. We only work with growers who prioritise the humane treatment of animals.

We concerned about microplastics. The Bluey Green range features 100% Merino wool (excluding trimmings) with eco-friendly coconut shell buttons. We blend synthetic when necessary for functionality, but we keep the amount to a minimum.

Our packaging is made from 100% recycled ocean plastic and certified by the B Corporation. While soft plastic poses recycling challenges, it currently offers the best protection. Previous biodegradable and compostable options fell short during transport. We’re committed to finding superior alternatives to eliminate plastic entirely in the future.

We understand that Australia’s textile industry contributes significantly to landfill waste. Since 2021, our Too Good to Waste initiative has been donating imperfect clothing instead of throwing it away. We encourage customers to fix minor flaws or wear these imperfect items casually, for gardening, or layering. Together, we can reduce textile waste in Australia.

Unfortunately, due to a manufacturing shortage in Australia, we can’t provide an exact time when your much-loved item will be back in stock. To stay updated, please join our mailing list. We’ll announce new stock via email.

Thank you for supporting Australian-made products; it means more than you realise. Every purchase helps support our economy and preserve our lifestyle. 

We dispatch domestic and international orders within 2-5 business days from rural Tasmania. Please note that this timeframe may vary during sales. As a small family business, we sometimes take a bit longer to process orders than expected. We greatly appreciate your patience and understanding in this matter.

Before contacting us, please check your parcel delivery status using the tracking number provided in your email confirmation. Our opening hours are 9-4pm weekdays, and we typically respond to emails within a day or two.

We offer free shipping to Australian and New Zealand orders over $180

Shipping

 

Orders will be despatched within 2-5 business days upon payment confirmation. Please be aware that this is subject to change during sales. All parcels are despatched from rural Tasmania, please allow for extra delivery time to the mainland.

 

 AUSTRALIA 

Free standard shipping for orders over $180

 

STANDARD POST (Australia Post standard rates)

Up to 250g	$9.70
Up to 500g	$11.15
Up to 1kg	$15.25
Up to 3kg	$19.30

 

EXPRESS POST (Australia Post standard rates)

Up to 250g	$12.70
Up to 500g	$14.95
Up to 1kg	$19.25
Up to 3kg	$23.80
Up to 5kg	$31.80

 

Orders over $100 must be signed for delivery to prevent parcel theft. Customers must ensure their delivery address is correct and accessible.

Contact us within 48 hours if you think your order was misdelivered, lost in transit, or stolen. We'll investigate with Australia Post. Compensation is subject to Australia Post policies. We rely on courier tracking and proof of delivery records to support your claim. 

 

INTERNATIONAL ORDERS

Australian Post typically delivers international parcels within 5 to 10 business days. * Please note that customs clearance can take up to 27 days, depending on the country’s customs authority.

 

NEW ZEALAND 

Free International standard shipping for orders over $180

Up to 250g	$16.30 AUD
251g to 500g	$19.65 AUD
501g to 1kg	$26.40 AUD
1.001 to 1.5kg	$33.15 AUD
1.501 to 2kg	$39.90 AUD

 

JAPAN

Standard International (5-10 business days*)

Up to 250g	$19.95 AUD
251g to 500g	$26.00 AUD
501g to 1kg	$38.15 AUD
1.001 to 1.5kg	$50.30 AUD
1.501 to 2kg	$62.45 AUD

 

US and CANADA 

Standard International (5-10 business days*)

Up to 250g	$22.30 AUD
251g to 500g	$29.00 AUD
501g to 1kg	$42.20 AUD
1.001 to 1.5kg	$55.55 AUD
1.501 to 2kg	$68.85 AUD

 

REST OF THE WORD 

Standard International (5-10 business days*)

Flat Rate up to 2kg

$96.65 AUD

 

 

Please be aware that international delivery costs do not cover any customs duties or taxes that may be imposed by customs in your destination country. The recipient is responsible for any duties or taxes incurred. We are legally obligated to declare the full value of your package. Once items have shipped, they become the property and responsibility of the purchaser. 

If a parcel is returned due to refusal to pay duties and taxes, a refund will be issued, excluding shipping fees.

The recipient is the importer of record and must comply with all local laws and regulations within the destination country. Legislation and procedures change from country to country. For more information, it is advisable to contact your local customs authority. 

 

 

If you have any concerns about your parcel please contact us hello@blueymerino.com 

These simple steps will ensure that your new Bluey Merino garment will last for many years to come.

- Machine wash 30° gentle wash

- Wash with similar colour wool garments

- Do not bleach

- Do not use softeners

- Use Iron on wool/delicate setting (if at all)

- Do not iron over logos or labels

- Dry clean is fine

- Do not use tumble dry

- Lightly reshape and lay flat to dry

- Alternatively, simply air dry regularly instead of washing at all.

If you have received the incorrect item or a faulty garment. Email us your order number and images of the fault so that we can evaluate the issue and make it right. We are very sorry for any inconvenience.

Our opening hours are 9-4pm weekdays, and we typically respond to emails within a day or two.

Please don’t hesitate to contact hello@blueymerino.com. Our friendly team will do its best to assist you. We are a small family business, so we appreciate your patience while we get back to you.

Our opening hours are 9-4pm weekdays, and we typically respond to emails within a day or two.