We accept returns on unworn items in their original condition (new, unwashed, tags attached, original packaging) within 30 days from the date of your order. Proof of purchase (order number) is required.
As a small family business, we appreciate your understanding and patience whilst processing your return.
Items not eligible for returns
- Final sale items
- Digital gift cards
- Underwear (boxers) cannot be returned for hygiene reasons.
- Items purchased more than 30 days ago.
How to activate an exchange
- Log in your Bluey account
- Select 'Request return'
- Please clearly state the item you wish to exchange and its replacement in the 'note' section.
- Activate the button: Request return.
- You will receive a confirmation within 24 hours.
- Post your return to 12 Dandenong Road, Trevallyn 7250 TAS.
- Once we receive your return, we will process your exchange.
How to activate a return
- Follow the same steps as above.
- Enter: refund in the 'note' section
- Post your return to 12 Dandenong Road, Trevallyn 7250 TAS.
- Once we receive your return, we will process your refund.
Who Pays for Returns/Exchanges Postage?
To ensure that your return/exchange is delivered safely back to us, please consider using a trackable postage service or shipping insurance. Bluey Merino is not responsible for lost parcels.
Returns:
The customer is responsible for returns postage costs. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Exchanges:
The customer is responsible for the postage cost of sending the item back to us. Bluey covers the postage cost of sending the replacement item back to you.
International orders:
The customer is responsible for all international postage costs (including all exchanges postages costs). Please note that any customs duties, local sales taxes and handling charges are non-refundable.
Did we get it wrong?
If you have received the incorrect item or a faulty garment. Email us your order number and images of the fault so that we can evaluate the issue and make it right. We are very sorry for any inconvenience.
You have a question? Please email us at hello@blueymerino.com