Support

Yes! We offer free Australian shipping on orders over $100 and free worldwide shipping on orders over $200

Cost for Australian orders vary according to destination and weight. Worldwide shipping is at a fixed price according to the country and region of destination

 

Absolutely! We have loyal customers from all over the world. We offer free delivery on international orders over $200

For all international orders, the recipient is the importer of record and must comply with all local laws and regulations within the destination country. Legislation and procedures change from country to country. Please refer to your local Customs Laws for more information on delivery restrictions.

Please contact hello@blueymerino.com for more information

Domestic and international orders are shipped the same day as being picked, usually 48 hours after the time of receipt.

To track your order go to the Shippit confirmation you received via email and click on the TRACK MY ORDER link.

Delivery times vary according to the destination and service level.

If you have any other questions or have an urgent order, please email us at myorder@blueymerino.com

If there are any concerns whatsoever we can be contacted on our Office number 0472 790 327

We take great pride in the quality of our garments. If for any reasons you are not completely satisfied with your purchase(s), we will gladly accept returns and exchanges within 30 days of receipt on condition that the garments are unworn, unwashed and with tags attached. Please note that for hygiene reasons, underwear cannot be returned.

We offer free returns service to customers within Australia only. We accept international returns at the customer’s expense.

  • Simply send us an email to myorder@blueymerino.com
  • We will send you a prepaid satchel label
  • Drop your item(s) in the prepaid satchel
  • Include the Return/Exchange form
  • Post to: Bluey Merino, PO Box 52 St Leonards, NSW 1590, Australia

We are a small family business. We greatly appreciate your patience whilst we process your refund/exchange

Merino wool is amazingly durable, but it must be washed with care. We recommend that you wash your merino garments on a gentle 30°C wool cycle with a spin of no more than 600rpm. Lay your merino garments flat to dry.

These simple steps will ensure that your new Bluey Merino garment will last for many years to come.

Please don’t hesitate to contact hello@blueymerino.com our friendly team will do its very best to assist you.

We are a small family business. We greatly appreciate your patience in us getting back to you.