Domestic and international orders are shipped the same day as being picked, usually 48 hours after the time of receipt. Orders are sent via Australia Post or Fastways for domestic orders. To track your domestic order, go to the Australia Post tracking website and enter the tracking number that appears on your invoice or shipping notification. For international orders, go to DHL website and enter the tracking number that appears on your invoice or shipping notification. Delivery charges are a fixed price and charged in Australian Dollars (AUD). The exchange rate is determined at the time of processing and is determined by international credit card providers or Banks, who may have an additional processing charge attached. The international customer is liable for this cost. Delivery times vary according to the country of receipt and our deliver partner schedules. However we estimate delivery times to be within 4-10 working days of shipping collection from our Australian warehouse. If you have any other questions or have an urgent order, please email us at email@example.com
Your order will be dispatched from our warehouse within 48 hours of receipt. Australia Post delivers domestic orders within 2-3 days from dispatch. International orders take longer, usually arriving 4-10 working days after of shipping collection from our Australian warehouse
For all international orders, the recipient is the importer of record and must comply with all local laws and regulations within the destination country. As legislation and procedures change form country to country, please refere to your local Customs Laws for more information on delivery restrictions. Also for further information please check with our carrier DHL before ordering. Cant find answers to your questions please contact firstname.lastname@example.org
If we haven’t shipped your order yet, we will be very happy to adjust your order. Please contact us at email@example.com and let us know what you would like to change.
If you receive your order and for personal reasons (such as change of mind) would like to exchange or return it, we are happy to oblige. Please repack your item(s), include your invoice and clearly address to our office at: Bluey Merino PO Box 52 St Leonards NSW 1590 Australia All costs associated with change of mind and similar exchanges and returns will be charged to you.
We accept PayPal, Mastercard, Visa, American Express, Electronic Funds Transfer and even good-old cash. Simply select one of these options when checking out on the online shopping cart. If your preferred payment method is not listed, please contact us at firstname.lastname@example.org and we will process your payment manually.
We recognise that no two body shapes are exactly the same. We want you to be 100% happy with your purchase so will happily exchange or refund your garments if they don’t fit as expected. Please repack your item(s) in the original packaging, include your invoice and clearly address to our offices at: Bluey Merino PO Box 52 St Leonards NSW 1590 Australia
If your order has not arrived within the estimated delivery time for your area (commencing on the date of your shipping notification), please email us at email@example.com or call us on 1300 761 450.
We are strictly and eCommerce business and manufacture our own range of products, sourcing a premium fibre for our manufacturing. Our fabrics are without a doubt the softest on the market and we test for this softness against the Wool Comfortmeter to validate this for our customers. However we also do support a no questions refund policy if the cut or sizing is incorrect, afterall your satisfaction is key to us. The best way to keep up with our stories from our customers is to “Like” and Follow our Facebook page. If you don’t use Facebook, you can email us at firstname.lastname@example.org or call us on 1300 761 450 to find out more.
If you aren’t entirely happy with our service, please let us know. We would like to listen to your experience and try to resolve the problem. Unfortunately, some issues are beyond our control (e.g. difficulties caused by third parties or the weather), and in these cases we can only apologise. Please email us at email@example.com or call us on 1300 761 450 and we will be in touch as soon as possible.